Money blocked as HSBC site crashes


HSBC cardsFrustrated HSBC customers were blocked from accessing their money when the bank's website crashed.

The bank, which apologised to customers, confirmed that the site was down for about half an hour on Friday afternoon before the problem was fixed and normal service was resumed.

The IT hitch is thought to have been caused by a "mainframe outage" and some people also reported having had their cards declined.

It is not known how many people were affected by the glitch, which happened as people were trying to buy their Friday lunch and generally gear up for the weekend. Customers vented their anger on the Twitter website.

One Twitter user wrote: "First online banking down now the debit card system is down. I'm stranded!"

Another said they had managed to get a free cheeseburger after having their card declined.

Someone else wrote: "Damn you #hsbc I now have to buy a cr*p sandwich for lunch thanks to your IT meltdown."

Another person said they had had payment for a £3 train ticket declined - which they described as "bloody embarrassing".

A spokeswoman for HSBC said the bank "worked hard" to resolve the problem as quickly as possible and it "apologises for any inconvenience caused to our customers".

© 2013 Press Association