12 Days of Money-Saving: Beat bad customer service

Updated
silver service for penguins
silver service for penguins

John Stillwell/PA Wire

Being British means we're resigned to certain things: we are destined to join queues, talk about the weather, and stoically put up with the worst possible customer service.

But while there's no reason to challenge many of the great pillars of British society (who doesn't enjoy complaining about the rain?) there's no reason to put up with bad service. So how can you deal with poor service in a way that gets results?
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