Call to ban claims management fees

Calls have been made for the Government to ban claims management companies (CMCs) from charging up-front fees after research found that customers are being left in the dark about the costs involved and their chances of success.

Citizens Advice said it has seen cases where people have won their claim for payment protection insurance (PPI) mis-selling but they have ended up worse off due to being saddled with large fees by the claims managers handling their case.
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