HMRC keeps callers waiting 30 minutes

Danny Lawson/PA Wire

HM Revenue and Customs (HMRC) needs to work hard to improve its customer service phone lines according to the Low Incomes Tax Reform Group (LITRG). Their research has found that HMRC keep callers waiting for as much as 30 minutes.

The news comes after HMRC has come under fire for a number of service problems, mostly recently for shutting down its IT system over the Easter period when many companies planned to file their VAT returns to meet the 7 April deadline.