The research was carried out by consumer research specialists Intersperience, which questioned 1,000 UK adults on their attitude to using mobile phone payment. The findings "revealed a mix of emotional and rational views on mobile phone security" according to the company.
One example of this clash between perception and reality, according to the report, is that consumers generally seemed to feel happier about making transactions over wired conections on fixed PCs than on wireless. But instances of security breaches via PCs are greater than via mobiles, says the report.
Mobile or PCRespondents told researchers that mobile payment "feels less secure but I'm not sure why". This, says the report, highlights "the extent to which irrational fears may govern consumer behaviour in this area." More than 37% said they would hesitate to buy something via mobile, while only 11% had doubts about buying via a PC.
Paul Hudson, CEO of Intersperience, said: "Consumers are fearful because they are adjusting not just to a digital world but an increasingly mobile world. oday's adults may be adopting a cautious stance on mobile payments but we expect the next generation to take a bolder approach."