A passenger lounge at London Southend Airport has been ranked the worst out of 21 pay-as-you-go facilities in the UK.
Which? inspectors found the Essex airport's Skylife Lounge had no hot food, no runway view and no sparkling wine, earning the facility just one star out of five.
Reviews described the lounge as having "stained carpets" which were "dusted with crumbs", while the food offering was a "sad-looking buffet" of "unripe bananas" and "pastries cut into halves".
Access to the lounge costs nearly £20 when booked in advance or £24 for those paying on the day.
The airport's website claims the lounge is "smart and sophisticated", urging passengers to "start your journey in real style".
Edinburgh's Aspire lounge received the second worst score with just one-and-a-half stars.
Although the facility did include a hot food menu, an inspector described a salad as having "a past-its-best tang" while a pasta dish "looked like cat food".
Joint third worst were London Luton's Aspire – which offered "congealed eggs" and "stale bread rolls" – alongside Belfast International Causeway and London Heathrow Terminal 5 Aspire.
Complimentary sparkling wines and a la carte dishes helped London Heathrow Terminal 3 No 1 lounge share first place.
Best airports in the world
Best airports in the world
Terminal 3, Changi Airport, Singapore
The control tower of Changi International Airport in Singapore is seen on March 12, 2019 with the departure terminal at left and the newly constructed Jewel Changi Airport, a doughnut-shaped structure in the background. - Singapore's aviation regulator on March 12, banned the use of Boeing 737 MAX aircraft in the country's airspace following a deadly Ethiopia plane crash at the weekend. (Photo by Roslan RAHMAN / AFP) (Photo credit should read ROSLAN RAHMAN/AFP/Getty Images)
A traveler touches a butterfly in the Butterfly Garden at Terminal 3 (T3) of Changi Airport in Singapore, on Thursday, Dec. 13, 2018. Singapore's Changi Airport, voted the world's best for the past six years by Skytrax, is pursuing that goal of extensive automation with such vigor that it built Terminal 4 to help test the airport bots of the future. Photographer: Nicky Loh/Bloomberg via Getty Images
Incheon, South Korea: Incheon International Airport - ICN - built on reclaimed land joining Yeongjong and Yongyu Islands - Transportation Center - Seoul'main international airport - photo by M.Torres
Indoor Garden at Incheon International Airport
Tokyo, Japan at the control tower of Haneda Airport.
Tokyo, Japan - March 4, 2016: Travelers at departure terminal at Haneda International airport in Tokyo, Japan.
Hong Kong, China - April 15, 2015 : Passengers in the airport main lobby in Hong Kong, China. The Hong Kong airport handles more than 70 million passengers per year.
Storm Clouds Over Hong Kong International Airport
Doha, Qatar - June 21, 2017 : Doha Hamad International Airport, Qatar. The main hall of Hamad International Airport, the international airport of Doha, the capital city of Qatar and one of the major airports in Middle East.
Hamad International Airport in Doha will charge passengers an exit tax
Munich, Germany - May 8, 2011: Square between Terminal 1 and Terminal 2 of Munich Airport (\'Franz-Josef-Strauß-Airport\'). Several travellers are approaching Terminal 2 from the underground station below Terminal 1. To the left a temporary building with a ramp used by the car manufacturer Audi for the presentation of new products. The square is roofed completely. In the background office buildings of Terminal 1.
Munich Airport at Night
Modern art at Munich International Airport, Lufthansa ticket counter, Bavaria, Germany
Control tower of dusk in Central Japan International Airport
Nagoya Japan - September 27, 2014: People travel at Central Japan Centrair Airport in Nagoya Japan.
London Heathrow, April 20, 2016: Heathrow Terminal 5 is an airport terminal at Heathrow Airport. Opened in 2008, the main building in the complex is the largest free-standing structure in the UK
London, England - September 1, 2015: Heathrow Terminal 5 is an airport terminal at Heathrow Airport serving the UK city of London. Opened in 2008, the main building in the complex is the largest free-standing structure in the United
modern airport terminal with black leather seats at sunset.
Zurich Airport, Switzerland
Flughafen Frankfurt Airport. Interior.
Frankfurt, Germany - June 18, 2015: people at security check at Frankfurt international airport in Frankfurt, Germany. In 2012, Frankfurt handled 57.5 million passengers.
Discover More Like This
BACK TO SLIDE
It was described by inspectors as the best-equipped facility, boasting a cinema, free showers, private sleep pods and hot food options made to order.
Also sharing the top spot were the Manchester Terminal 3 1903 and London Heathrow Terminal 4 The House lounges.
Which? Travel editor Rory Boland said: "Battling through security queues and the maze that has become duty-free can be such an ordeal – it's no wonder that the promise of an oasis of calm in a pay-to-enter lounge is so appealing.
"But with lounges charging up to £50 for what might amount to little more than a seat on a stained sofa and a soggy pastry, passengers might be better off saving their cash to treat themselves once they reach their destination."
Which? reviewed 21 pay-as-you-go lounges at nine UK airports between September and December 2018.