Britain’s worst service station revealed

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A general view of Heston Services Eastbound, as the motorway service area near Heathrow Airport has been named the worst in England.

Motorway services aren't exactly known for being the pinnacle of high-class wining and dining, but there's no question that not all service stations are created equal.

Now, a survey by road and rail passenger watchdog Transport Focus has revealed Britain's best services – and which ones to avoid.


Topping the motorway service league table was Reading Services, Westbound on the M4. With a customer satisfaction score of 100%, customers could find nothing wrong with the stop-off, rating it highly for cleanliness, staff friendliness, and value among others.
Rounding off the top five were Rivington Services Northbound, Corley Services Northbound, and Gloucester Services North and Southbound.

Perennial favourite Tebay Services, operated by the same group as Gloucester, made it into the top 10, scraping 8th and 9th position with North and Southbound respectively.

As for the lowest-ranked service station in the UK, the honour goes to Heston Services Eastbound, scoring a measly 62% among drivers and passengers. Some comments on the services' Google reviews page describe it as "dirty, old and tired" and the toilets as "pretty rank".

Notably, both Reading and Heston are operated by service group Moto. Tim Moss spoke on behalf of the company, saying: "We're disappointed the survey was done in the middle of building work [at Heston], although we recognise that in this instance we haven't done as well as we should have.

"I think it's only fair to point out Heston East is one of the smallest service areas on the network and so is unable to provide many of the facilities we have at our larger sites.

"We are delighted that Reading West has come out top of the survey."

Heston Services shared the bottom of the league table with Stafford Southbound, Rownhams North and Southbound and Toddington Southbound.