Internet-connected garage door disabled by manufacturer over poor review


Internet-connected smart devices are becoming more and more prevalent. We're reaching the point where most things in a home can be controlled by a mobile phone app.

Heating systems, lighting, security systems – tech companies are constantly developing programmes that enable home owners to control these home features remotely.

However, you'd better not publicly complain about any faults with these smart-home features or – as one customer found out – the manufacturer could disable it.

After experiencing problems with an internet-connected garage door opener called Garadget, customer R. Martin took to the company's community board to complain about the device.

He wrote: "Just installed and attempting to register a door when the app started doing this. Have uninstalled and reinstalled iPhone app, powered phone off/on – wondering what kind of piece of s**t I just purchased here."

Following this, Martin then left a one-star review of Garadget on Amazon, writing: "Junk – DO NOT WASTE YOUR MONEY – iPhone app is a piece of junk, crashes constantly, start-up company that obviously has not performed proper quality assurance tests on their products."

Garadget owner Denis Grisak replied, and also "bricked" Martin's product remotely. He wrote: "The abusive language here and in your negative Amazon review, submitted minutes after experiencing a technical difficulty, only demonstrates your poor impulse control. I'm happy to provide the technical support to the customers on my Saturday night but I'm not going to tolerate any tantrums.

"At this time your only option is return Garadget to Amazon for refund. Your unit ID 2f0036... will be denied server connection."

Looks like consumers will have to think twice in future before complaining about a smart device on a public forum.