Drivers warned they could be stranded as breakdown services falter

Updated: 


Millions of British drivers could be at risk of being left at the roadside if their car breaks down as employees of one of the UK's largest recovery networks are refusing to attend call-outs.

In a leaked letter from Call Assist, which provides breakdown services for some of Britain's major insurers such as Admiral, 1st Central, Octagon and Diamond, it says that staff are rebuffing jobs with no warning during nights and weekends, leaving drivers deserted with no imminent help.

The letter, written by the company's director of networks Robert James, said that certain operators had withdrawn their services "without notice or by stealth or even to make a point" and said that their behaviour was "unprofessional".

The company, which has more than 3.5 million customers who rely on itsrecovery services, said that the letter was sent without board-level approval and has denied that problems are widespread.

A spokesperson for Call Assist told The Telegraph: "The entire team at Call Assist was horrified to see this email had been sent to the entire Recovery Operator Network, as it was completely inaccurate.

"This situation occurred a year ago, and as opposed to sending an email to a handful of operators in our network, the person decided to send an email to the entire network as a message to the many but only really aimed at the very few."

A total of 1.5 million customers of major insurance companies have roadside cover through Call Assist, and many customers have been disgruntled by the lack of assistance provided, according to reports.

Author: Jack Healy