New survey reveals best and worst car dealers

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New survey reveals best and worst car dealers

Results of the latest JD Power survey are in and the best and worst car dealers up and down the country have been named and shamed.

The survey, which quizzed 13,511 customers on the overall satisfaction levels of the booking process, overall staff helpfulness, dealership facilities, the quality of work and how fair the service charges were, provides an interesting insight into the overall quality of manufacturer after care.

Jaguar topped the table for a second year in a row, achieving an 85.5 per cent satisfaction score. Chas Hallett, What Car? editor-in-chief, said: "For the second year running, Jaguar owners love their dealers as much as their cars, awarding their dealers top marks in the annual survey. Jaguar is in an enviable position."

Lexus just missed out on the top spot with a score of 85.4 per cent, with Honda and Mercedes-Benz close behind with 84 and 82.6 per cent.

Meanwhile, Land Rover dealerships were ranked joint-fifth alongside Toyota, ahead of Skoda in seventh, Volvo in eighth and Kia and Nissan rounding up the top 10 in joint ninth with 80.32 per cent.

Jaguar Land Rover UK managing director, Jeremy Hicks, said: "Our dealer network is the most important point of contact we have with our customers and I am delighted that Jaguar and Land Rover have performed so well in the JD Power survey for the second year in a row."

He added: "Our product line-up is the strongest and most diverse it has ever been, with new sectors of the market coming to the brand all the time, as proven by record sales in 2013."

Propping up the bottom of the table were Chevrolet with a customer satisfaction score of just 69.7 per cent, Alfa Romeo with a score of 72.7 per cent and Fiat with 75.7 per cent.