Survey reveals the best and worst insurance companies

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Survey reveals the best and worst insurance companies

A new survey carried out by Auto Express and The Telegraph Motoring has asked more than 46,000 motorists to dish the dirt on their insurance companies.

The questionnaire asked respondents to rate their respective insurance companies on the following five areas: communication, speed to settle a claim, helpfulness, value for money and overall service.

Many of Britain's best-known car insurance providers, such as Swiftcover, Churchill and More Than scored poorly, wallowing in the bottom quarter of the 40-strong table.

Topping the table was NFU Mutual, with customers praising its local customer service, rather than having to talk to a call centre, as well as the company's efficiency.

More than 97 per cent of customers said they would renew their NFU Mutual policy, even though it is not the cheapest insurer.

In the relegation zone were Highway, Swiftcover and Diamond, with the latter criticised for errors appearing on policies as well as one respondent having to wait two years for a claim to be resolved.

The study also included a 'mystery shopper' element, where journalists contacted all of the insurers featured on the list to find the lowest premiums for a 25-year-old sales manager driving a Ford Fiesta, a 40-year-old publicity manager driving a Vauxhall Insignia and a 55-year-old dentist driving a BMW 530d.

Esure was cheapest for all three, returning quotes of £601.32, £217 and £205.83 respectively.

The full findings of the Driver Power survey appear in this week's Auto Express magazine, which is on sale now, but the top ten performing insurers can be seen below:

1. NFU Mutual - 89.09%
2. LV=Frizzel - 88.27%
3. Adelade IAM Surety - 87.94%
4. Royal and Sun Alliance - 85.01%
5. Saga - 83.03%
6. Liverpool Victoria - 82.95%
7. John Lewis Insurance - 82.57%
8. RIAS - 81.15% 9. Groupama - 80.45%
10. Co-operative Insurance - 80.18%