A fire officer who battled to get Grenfell Tower evacuated has relived the harrowing moment he spoke to a trapped mother while her children were dying.
Daniel Egan, a station manager in regulatory fire safety, arrived shortly before 2am on June 14 last year and co-ordinated 999 call information.
He realised "very early on" that the inferno was out of control and urged three senior fire officers to abandon the stay-put advice given to occupants.
A full evacuation was eventually ordered at 2.47am, almost two hours after the fire began.
Mr Egan told the inquiry into the disaster that, as sunrise neared, a crew manager came over with a mobile phone.
On the end of the line was a mother who was in flat 113 or flat 133, the hearing at Holborn Bars was told, while her partner watched helplessly from the ground.
"All she said was..." Mr Egan started, before pausing to compose himself.
"Sorry," he continued.
"She was saying she just wants to go, really, one of her children had already gone and the other one wasn't moving and she had no reason to do anything," he said, his voice breaking.
It is unclear to whom Mr Egan had been speaking.
The officer, with 26 years' service, also recalled a conversation with a man stuck on the 10th floor, who was a priority for rescue due to his proximity to the blaze.
He said: "The guy was so calm, he just believed we were going to get him out."
On Tuesday, Mr Egan told the inquiry it was "obvious" that an evacuation was necessary from the moment he arrived.
Asked on Wednesday by counsel to the inquiry Richard Millett QC at what stage he realised fire crews would not be able to extinguish the fire, Mr Egan said: "Very early on.
"There was so much fire that was going through into flats, just on my experience I know you weren't going to get the water to all of those floors, we just can't physically do that.
"That's where my opinion was, we needed to get the people out and once we get them out we could at least then try in a more strategic manner to try to extinguish the fire.
"They were committing breathing apparatus crews to get people out but the frustration was I didn't know that was what they were doing. I didn't know if they were trying to put the fire out as well - if they were, they were just wasting resources, wasting time - we cannot put that fire out."
He had expressed his frustration about the stay-put advice up the chain of command.
He said he raised concerns after group manager Tom Goodall took over responsibility for the 999 calls, a role he had been doing for around 40 minutes since arriving at 2am.
"I was vociferous in the way I said it, I just wanted it to be heard," he said of conversations with Mr Goodall and group managers Richard Welch and Pat Goulbourne.
"Sometimes some people get focused on their own little routines - I'm sure I got focused on fire survival guidance - sometimes you need to listen to what else is going on.
"You might not see that as the priority, but to me, it was clear."
Mr Egan explained the system used for prioritising rescues on the night, putting flats with the vulnerable and children first.
At the close of his evidence, he said: "Can I just say - we prioritised everyone, just some were a bit higher."