Admiral admits charging Hotmail users more for car insurance
Just days after it emerged that car insurer Admiral and its sister firms charged drivers more for their insurance based on their name, the company is under fresh criticism. Research by the The Sun found that Admiral could charge users more than £30 extra on their car insurance – simply for using a Hotmail email account instead of a Gmail one.
The research involved asking Admiral about policies using different email accounts, but otherwise identical information. When applying for quotes through price comparison website Gocompare, the same motorist was charged £31.36 more when using a Hotmail account.
The same story was mirrored on other comparison sites including Confused.com and Moneysupermarket.
Admiral said that certain email domains carry more risk, and therefore affect a motorist's premiums. "Certain domain names are associated with more accidents than others," it said. "We use a variety of pieces of information to accurately produce a competitive price for our customers."
Martha Spurrier of human rights group Liberty said: "This kind of discrimination has no place in the UK." The Financial Conduct Authority is said to be looking into the findings.
The revelations come just days after The Sun exposed the insurer for charging drivers with non-English-sounding names up to £900 extra on their insurance policies.