Family charged £110 to correct name on Ryanair flight booking

Ryanair to publish contingency plans on organised strikes
Ryanair to publish contingency plans on organised strikes

A family says Ryanair asked them to pay £110 to correct a mistake they made on a flight booking, even though buying a new seat would cost them just £65.

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Darren Bliss says his phone automatically entered his surname when he was booking the flight from Stansted to Grenoble for his son's girlfriend, Emily Back.

According to The Sun, when he contacted the budget airline, the 57-year-old was told he would have to pay £110 to correct this.

Speaking to the newspaper, he said: "It was a straightforward, genuine mistake that must be pretty easy to correct. I can't imagine it would take more than a couple of minutes.

"They have it right there on the computer in front of them, so I don't know where the £110 goes."

Mr Bliss added that he will buy a new flight at £65 instead.

Ryanair gives customers 24 hours after booking to make any changes free of charge.

A spokesperson for the airline told the Daily Mail: "Customers who wish to change the name on their booking can do so upon the payment of the name change fee, £110 online or £160 at the airport.

"This fee is charged in order to discourage and prevent unauthorised online travel agents from 'screenscraping' Ryanair's cheapest fares and reselling them on to unwitting consumers at hugely inflated costs."