Holiday booking scams rise by a fifth

Holiday booking scams rise by a fifth

New report shows the number of people falling victim to holiday booking fraud is soaring - and has risen by a fifth.

There were 5,826 reported cases in 2016, up 19 per cent on the previous year, according to the UK's national fraud and cyber crime reporting centre ActionFraud.

SEE ALSO: Warning: Fake websites scamming holidaymakers

SEE ALSO: Top 10 holiday scams

Over £7.2 million was lost last year - an average of £1,200 per person - with airline tickets, online accommodation and timeshares targeted.

ABTA, the City of London Police and Get Safe Online are once again joining forces to warn the public about the dangers posed by holiday booking fraud. Findings from a new report, compiled by the City of London Police's National Fraud Intelligence Bureau, reveal the scale of reported crime, and expose common tactics used by fraudsters who stole £7.2 million from almost 6,000 unsuspecting holidaymakers and other travellers in 2016.

The number of reported cases has risen almost 20% year on year from 4,910 to 5,826. The three campaign partners believe that these figures are only the tip of the iceberg with many victims not reporting the fact that they have been defrauded. The most common types of fraud relate to the sale of airline tickets, booking accommodation online as well as timeshare sales.

The average amount lost per person was approximately £1,200, but losses are not just financial they can also have an impact on health. Over a quarter (26%) of victims say that the fraud had also had a significant impact on their health or financial well-being. Most worryingly of all, 259 people said the impact on them was severe, meaning that they had to receive medical treatment or were at risk of bankruptcy.

In common with previous years, the numbers of people reporting travel fraud to the police jumps in the summer and in December. This is a very clear indication that fraudsters are targeting the most popular travel periods. Customers may be particularly vulnerable in 2017 as the overseas travel industry is reporting good early booking levels with accommodation and flights at a premium. Fraudsters could take advantage of this by offering "good deals" over the summer. These will then fail to materialise, leaving people out of pocket and with either no flights or nowhere to stay.

The two age groups most commonly targeted are those aged 20-29 and 30-39, with older generations less likely to fall victim, particularly those over 50 who are perhaps more wary of "too good to be true" offers. The majority of those who are defrauded pay by methods such as bank transfer or cash with no means of getting their money back. Some fraudsters now actively encourage these payment methods by claiming that only these payment methods are protected by their own bogus insurance schemes.

Mark Tanzer ABTA Chief Executive said: "ABTA is regularly contacted by members of the public who have been caught out by increasingly sophisticated travel related frauds. We know at first-hand that the loss and shock of finding that your flight or holiday accommodation has not been booked can be very significant. Follow the tips we have put together in partnership with the City of London Police and Get Safe Online to avoid falling victim and to make sure your hard earned money goes towards your holiday and not lining the pockets of an unscrupulous crook."

Deputy Head of Action Fraud, Steve Proffitt said: "Action Fraud has seen a consistent rise in the number of holiday fraud reports made over the past five years. We recommend that people are thorough when researching their travel arrangements and book directly with an airline or hotel, or through a reputable agent. When deciding to deal directly with a property owner or letting agent, ask them questions about the booking, room, location and area.

"From fraudulent flights to non-existent accommodation, the impact of falling victim to holiday fraud can be far greater than the financial loss and we hope that by raising awareness, people will feel better able to protect themselves from being a victim of fraud. We urge anyone who believes they have been a victim of fraud to visit and report the incident."

One victim, John from Tamworth, booked a villa last March for a December holiday in the Canary Islands. John paid £930 to the purported owner of the villa to secure the booking. At a later date, he wanted to check his flight details and book a car for the trip but could not find the website he had booked through. Having used a search engine to try and find the website, he came across several Trip Advisor reviews saying that the website was a scam. John has since tried to call the supposed villa owner but with no luck.

Another victim of fraud, Stephanie from London, paid £410 for a flight from Heathrow to Nigeria and received the flight e-ticket, however there was no terminal on the ticket. When she arrived at Heathrow they had no record of her booking. Stephanie has attempted to contact the flight company and was told she would receive a refund but this has not been sent. Further calls by Stephanie to the company have not been answered.

Types of holiday booking fraud

In 2016 5,826 cases of holiday booking fraud were reported to Action Fraud. The most common types of fraud related to:

Holiday Accommodation - fraudsters are making full use of the internet to con holidaymakers by setting up fake websites, hacking into legitimate accounts and posting fake adverts on websites and social media.

Airline tickets – where a customer believes they are booking a flight and receives a fake ticket or pays for a ticket that never turns up. In 2016, flights to Africa and the Indian sub-continent were particularly targeted, suggesting that fraudsters are targeting the visiting friends and family market and may well be making use of lack of knowledge of the strict regulations in place for the legitimate UK based travel industry.

Sports and religious trips– a popular target for fraud due to limited availability of tickets and consequently higher prices.

Timeshares and holiday clubs – the sums involved with this form of fraud are particularly high with victims often losing tens of thousands of pounds each.

Top tips to avoid becoming a travel fraud victim

The City of London Police, ABTA and Get Safe Online have published advice on how to avoid becoming a victim of holiday booking fraud – and on how victims should go about reporting it. This advice includes the top tips below:

Stay safe online: Check the web address is legitimate and has not been altered by slight changes to a domain name – such as going from to .org

Do your research: Don't just rely on one review - do a thorough online search to check the company's credentials. If a company is defrauding people there is a good chance that consumers will post details of their experiences, and warnings about the company.

Look for the logo: Check whether the company is a member of a recognised trade body such as ABTA. If you have any doubts, you can verify membership of ABTA online, at

Pay safe: Never pay directly into a private individual's bank account. Paying by direct bank transfer is like paying by cash – the money is very difficult to trace and is not refundable. Wherever possible, pay by credit card or a debit card.

Check paperwork: You should study receipts, invoices as well as terms and conditions. Be very wary of any companies that don't provide any at all. When booking through a Holiday Club or Timeshare, get the contract thoroughly vetted by a solicitor before signing up.

Use your instincts: If something sounds too good to be true, it probably is.

Report it: Victims should contact Action Fraud via

Get free expert advice: For further advice on how to stay safe when booking or researching travel online, go to

For a full list of tips to avoid becoming a victim of fraud visit

Top ten holiday scams
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Top ten holiday scams

You load your luggage into the compartment on the bus, then you get onto the bus, and a thief climbs into the compartment – with or without the knowledge of the driver. During the journey they ransack the luggage for valuables, and you leave the bus none-the-wiser. This is apparently common on unofficial overnight buses in Thailand, and has been reported on coaches in Spain too.

You put your laptop through the scanner while you wait for your turn to walk through the metal detector. The person at the head of the queue walks through without incident, but the second sets off the alarms and spends ages laboriously taking coins and keys out of their pockets. By the time you get through the scanner, the first person has scarpered with your laptop. This has been reported across North America.

There are a few versions of this scam. The cashier may count out your money in the local language and skip numbers in the hope you don’t spot it. They may give you the wrong currency – with a far lower value, or they may give you currency with one zero too few. A common approach is to reverse the exchange rate. So, for example, if you were exchanging £100 pounds into euros the conversion rate of around 80p per euro means you should get about 120 euros. However, by reversing it, they will seem to be making the calculation (and may show you on a calculator) and give you just 80 euros.This scam common across the world (particularly at borders), and has been regularly reported crossing borders in Africa, as well as everywhere from Hungary to Bali.

You drop off your hire car and rush for your flight. The rep checks the car and finds dents and scratches that were there when you got the car (or invents them). They then charge the excess to your credit card, which you only discover on your return. Your only protection is to ensure any damage is marked on the paperwork before you take the car, and ensure that the rep signs off the car as undamaged on return. This is a problem across Europe.

You’re approached by a person in uniform who demands to see your passport, or your wallet. They claim that something is awry in your paperwork, or that you have counterfeit money, and demand you pay an on-the-spot fine, or ‘confiscate’ the cash. These fake officials sometimes simply take whatever you have handed over and run off. To protect yourself, insist on accompanying them to the police station (on foot) before handing anything over. This scam is common in Central and Southern America, Africa, and Eastern Europe.

Rental scams account for one in three of all tourist scams reported to British police. One favourite scammer ploy is to advertise properties online that they either don’t own, or that don’t exist. They ask for money to be transferred up front, and the victim only discovers the problem when they arrive at the fictitious location. Using a reputable website, and only choosing apartments that have been on the site for years and have good ratings will protect you to some extent, but you are still taking a chance. This scam is sadly proliferating worldwide, and the City of London Police say that criminals advertising bogus Spanish properties are particularly prevalent.

This involves the taxi driver switching the note you gave them for a lower denomination. Sometimes this is combined with the trick of leaving the meter off and charging you an exorbitant sum, or taking you on a fraudulently long trip. To protect yourself, only get licensed taxis, insist on the meter being on, look online to find out what is considered a reasonable sum for the journey, and pay in the light. If the driver tries a switch, stand your ground, and suggest he calls the police. This is common around the world, from Athens to Beijing and New York.

The motorbike you hire for the day breaks down, and you are taken to a garage recommended by someone from the rental firm – where you are charged a fortune for minor repairs. Alternatively you bring the bike back and the rental place claims you have damaged it. Either way, if you have handed your passport over as a condition of rental, then you are in a very poor position to negotiate. This is a common scam in Thailand and across Asia.

When you arrive and ask to be taken to your hotel, the taxi driver takes you somewhere that has either a very similar name or one exactly the same. You are asked to pay up-front and will pressurised into paying for a number of tours and excursions. When you wise up to the fact that the hotel is nothing like the quality of the one you booked, they already have your cash. This is reported regularly in India and Vietnam.

You're e approached by a friendly local (often a good-looking one). They ask you for a coffee or a drink, so they can practice their English. They will leave before the bill arrives, and you will discover you have been taken somewhere with ludicrously overpriced drinks. This has been reported around the world.


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