The best airlines for customer service - and Ryanair isn't the worst

Roshina Jowaheer
Airplane take off
Airplane take off

Qatar Airways has been named the world's best airline for its customer service, beating the likes of Emirates, British Airways and Singapore Airlines.

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The Middle Eastern carrier was the top performer in AirHelp's list of 78 airlines based on quality and service, on-time departure statistics and efficiency in processing passenger claims.

Virgin Atlantic was the best UK airline ranking sixth, while Easyjet came 62nd in the list, making it the worst performing British airline. The low-cost carrier was even beaten by its Irish rival Ryanair which was placed 48th in the list of airlines around the world.

British Airways came 14th, followed by Flybe (21st) and (35th) in the top five UK airlines for customer service.

European carriers fared better, with Italy's Air Dolomiti placed second after Qatar Airways, Austrian Airlines in third place and KLM named the fifth best airline. Singapore Airlines took the fourth spot.

Sitting at the bottom of the table was Turkey's Onur Air (78th), Air China (77th), Egyptair (76th) and Air Algerie (75th).

In another airline ranking released this week, Air New Zealand was named the best in the world for the fourth consecutive year at the 2017 Airline Excellence Awards. Qantas took the second spot, followed by Singapore Airlines, Cathay Pacific and Virgin Atlantic. British Airways came sixth in the list, while the only Middle Eastern airline to feature in the top ten was Etihad Airways, which took seventh place.

AirHelp's top ten airlines for customer service:

1. Qatar Airways
2. Air Dolimiti
3. Austrian Airlines
4. Singapore Airlines
5. KLM
6. Virgin Atlantic
7. Air Baltic
8. Cathay Pacific
9. Air Canada
10. Finnair

AirHelp's ten worst airlines for customer service:

69. Aerolineas Argentinas
70. Air Transat
71. Air Arabia Maroc
72. Air Serbia
73. Bulgaria Air
74. China Eastern Airlines
75. Air Algerie
76. Egyptair
77. Air China
78. Onur Air