Tesco scotch egg complaint receives Shakespearean response

A Tesco customer who complained about an scotch egg that was missing its most important ingredient received a hilarious - and poetic - reply.

Mandy McKinley decided on a cup of tea and a snack after getting home with her shopping and settled on a scotch egg with salad cream.

"I sat down with said scotch egg and dipped the golden crumbed ball of goodness into the salad cream and took a bite," she says.

"Then careful went to dip it again, being very careful not to let the egg escape out the hole I've just created by taking a bite, only to discover that there was actually no egg inside!"

She adds that the egg appears to be laughing at her, and comments: "I'm now sat here eating a... I'm unsure what to call it... A 'scotch'?"

Mandy received a swift response from a member of Tesco's social media team, calling himself Stephen the Bard.

"O egg, egg, wherefore art thou egg? Deny thy breadcrumbs and refuse thy sausage meat; or if thou wilt not, be but sworn my love and I'll no longer be a scotch egg eater," he replied.

"Shall I hear more, or shall I speak at this? 'Tis but thy snack that is my enemy: thou art thyself, though not a scotch egg eater no more."

He adds: "I'm terribly sorry about the missing egg, what a crime against nature! I don't think that it's laughing at you, I think it's screaming "WHERE'S MY EGG!"

He promises to take it up with the supplier and give Mandy a refund.

Tesco has a way of turning a customer complaint into a PR coup. When one customer complained about mouldy garlic, asking how he was supposed to fight off vampires now, the company's social media manager wrote back with a £2 Moneycard to buy more garlic to 'fight off the undead hordes'.

He also apologised for not stocking silver bullets in order to help fight werewolves.

More recently, when Ben Roberts complained about the 'truly horrific moment' when his £1.50 packet of seven bacon rashers contained just six, Jamie from customer service replied: "As a fellow bacon fan I can fully understand your shock, disappointment and unadulterated anger at finding only six rashers in the packet."