The Fixer: incorrect energy bills

Updated

Have you been left out of pocket due to poor service or sharp practice? Do you have a money problem that won't go away?

It can seem impossible to get a fair result when you are battling a financial issue alone. But never fear! The AOL Money Fixer is here to help.

Dear Fixer,
My wife and I switched our gas and electricity supply to First Utility in January 2014. We paid by direct debit for the first year and at the end of the year we were in credit.

We were paying £128 a month, but then last year we were told our direct debit had to increase to £256 a month.

When we checked our consumption, we were shocked to see that we were billed £1,550 for one month in 2015.

This cannot be correct as we only have the central heating on for a short time every day.

We are both pensioners and have not been able to resolve the problem with First Utility. Can you help?

H Kelsey, Coventry

Dear Mr Kelsey,
Following my intervention, First Utility has amended your bills, which were indeed incorrect.

Consequently, you now owe £173.58, rather than £1,712.12. Your direct debits, which have been returned to £128 a month, will automatically clear this amount over the next few months.

First Utility said: "We apologise for the worry that this has caused Mr and Mrs Kelsey. They had a new meter installed which, due to a technical error, was not updated on the account.

"This caused the very high bills and incorrect change to their direct debit. We have now updated the meter details and corrected the bill."

The Fixer

Whatever your financial problem, write to themoneyfixer@aim.com and The AOL Money Fixer will get on the case.

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