Can you help me get a refund from Expedia?

Have you been left out of pocket due to poor service or sharp practice? Do you have a money problem that won't go away?

It can seem impossible to get a fair result when you are battling a financial issue alone. But never fear! The AOL Money Fixer is here to help.

Dear Fixer,
When I booked a hotel room on Expedia recently, a time out message appeared just after I had paid.

I assumed the payment had not gone through, so I repeated the process and had my payment accepted.

I got an email confirming that booking. However, when my credit card statement arrived I had been charged twice.

I called Expedia, which said it was my fault for paying twice and that as it was a no cancellation booking I would have to pay for both rooms booked. Can you help?

J Sullivan, Cheltenham

Dear Ms Sullivan,
Expedia has now agreed that the double booking was as a result of an error on its website.

You have therefore been refunded the money for the second booking.

The Fixer

Whatever your financial problem, write to themoneyfixer@aim.com and The AOL Money Fixer will get on the case.

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