Uber driver suspended over threatening voicemail
Andrew Matthews/PA Wire
A London Uber driver has been suspended from the company after threatening to cut the neck of a customer who cancelled a taxi ride.
Hackney resident Anna Kealey had requested a ride via the company's smartphone app, but cancelled when the driver was "a few minutes away".
It wasn't until a few days later that she noticed she'd received a voicemail from the driver – which was subsequently published by Buzzfeed – telling her that she was "such an idiot" and that he would "cut [her] neck" if she cancelled a taxi request again.
After complaining to Uber, and demanding that they take the driver off the road, Ms Kealey took to Twitter to express her shock over the threatening message.
Oh my god... I just listened to a voicemail from an @Uber driver from when I had to cancel. He shouts "Cancel again and I'll cut your neck!"— Anna Kealey (@annakealey) July 8, 2015
Speaking to The Independent, 28-year-old Kealey said the incident had made her wary of traveling alone. "If this could happen at 11am who knows what could happen at 11pm?" she said.
"It's made me aware that I need to be so careful. I'm going to try to travel in groups and to send a text to family and friends to let them know where I am."
She also contacted police over the message, saying she "just wants it made right".
An Uber spokesman told the Independent: "We have spoken to the rider to ensure they are OK and encouraged them to report this to the police.
"The driver has been immediately suspended, as is our policy, and we are investigating fully."
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