A host of British tourists have been left furious after booking a Thomson holiday at a hotel that has not even been built yet.
The Adriatic Beach Hotel by Karisma in Makarska, Croatia, was advertised on Thomson's website as opening on 1 May 2015. Pictures of the stunning new hotel show it as it is supposed to look when it's finished.
A number of holidaymakers booked the hotel for May and June - only to find out construction at the site has not actually been completed.
Along with the pictures, the TripAdvisor user wrote a warning to other holidaymakers that the hotel will not be open until July, instead of May as previously stated.
He wrote: "I have just got back from Makarska, Croatia where I stayed in the village of Igrane where two new Sensimar hotels were due to open for the 2015 Season.
"The Adriatic Beach By Karisma was originally supposed to be open by 1 May 2015 for primarily British occupancy and I was supposed to be staying there. As of the 15 May 2015 the hotel is still not finished it is unlikely to be open until July 2015.
"I drove past the hotel and they have 350 or so persons working on the hotel. The attached photograph shows the cranes and it is some way from being finished. The Chief Executive of Tui recently visited Igrane and he is fully aware of the delays with the hotel."
Anne, who was due to fly out for her wedding anniversary for a £1,500 seven-night all-inclusive stay on 5 June, was forced to contact Thomson. She was offered alternative accommodation, which she said was "unacceptable", and received a full refund, as well as an offer of £30 compensation for the inconvenience, which she refused.
Speaking to This Is Money, a Thomson spokesman said: "Thomson is sorry to confirm that the opening of the Adriatic Beach Hotel in Croatia has been delayed until 3 July.
"We were assured by the hotelier that the hotel would be ready by the dates we advertised, however unexpected construction delays have meant the work cannot be completed within the agreed timescale.
"We understand the frustration that this delay has caused our customers and would like to offer our sincere apologies for any inconvenience caused.
"We are currently contacting affected customers directly to arrange alternative accommodation.
"We would like to reassure customers that situations such as this are extremely rare and we continually monitor all the hotels in our programme to ensure they meet our high standards."
Indeed, not everybody has been unhappy with the alternatives offered. One holidaymaker took to Tripadvisor to say Thomson's service had been "flawless" after she booked a holiday at the Adriatic Beach Hotel for June.
She wrote: "As we were booked for 12 to 26 June, we had been in touch with Thomson local branch where we booked our holidays for the last two weeks making enquiries and politely pressing them for answers.
"After receiving FB message from Thomson on delay of opening till 03/07, we have contacted our Thomson branch and today we made an agreement and accepted alternative destination.
"We have negotiated a platinum hotel in Sorrento, Italy. All inclusive with a room upgrade. We have given up on compensation but insisted on free upgrade. The holiday we have now been offered is worth £700 more than the Croatia ones. We did not have to pay anything. Flying on the same dates. Service was flawless."
Cheap July holidays
British holidaymakers book Thomson hotel in Croatia that's still being built
Budapest is one of Europe's cheapest city break destinations and looks its best in July. When it gets too hot you can take a dip in the Széchenyi baths, and at night watch the city's parks come alive with summer cheeriness. Momondo.co.uk searches for flights and hotels to Budapest, with return fares from £95 and four-star hotel accommodation from just £19 a night.
With sky high prices on neighbouring island Ibiza during the summer months, those looking for the turquoise blue waters and spectacular scenery of the Balearic Islands in July should check out Menorca. Quieter and relatively undiscovered compared to Ibiza, Menorca offers tranquil beaches unspoiled by tourism, plenty of nature and a slow pace. easyJet offers one-way flights to Menorca from £67 in July.
Turkey is one of the most affordable destinations for summer sun and if you're after a lively atmosphere, fabulous beaches and stunning scenery, look no further than Marmaris. As the resort is cheaper than many other Mediterranean destinations, it's the ideal place to experience luxury. D–Resort Grand Azur is the only non-all-inclusive resort in Marmaris, offering a secluded beach, stylish decor and exotic gardens. Thomas Cook offers seven nights from £665 per person based on two adults sharing on a half-board basis, flying from Gatwick Airport on 8 July 2015.
For the younger crowd looking to get more for their money, Croatia is an excellent option for a July holiday, when travellers spending the Kuna can enjoy dinners averaging two-thirds the cost of the UK at €10 for a main dish and a beer for €2-3. Topdeck Travel has recorded an increase of 101 per cent on trips to Croatia since last year and whether you're after a sailing adventure or city hopping trip, you can experience the beautiful country from £450 with the travel company.
Its unique volcanic landscape and year-round sunshine make Fuerteventura a great choice for travellers. There are sheltered beaches, watersports and land adventures to experience in July. Temperatures reach 30C in the summer and the current strength of the pound to the euro means you get more for your money. TravelSupermarket offers cheap seven-night holidays to Fuerteventura in July from £214 per person.
Travelling in a group? Zante offers everything you need to relax and enjoy yourself. The north of the island is home to beautiful landscapes, while the lively south coast boasts a vibrant atmosphere and amazing Greek hospitality. The strong pound against the euro and Greece's economic crisis mean Brits can enjoy great value for money on the holiday isle. Holiday Hypermarket offers a seven-night holiday in Zante for just £218 per person, departing Gatwick on 2 July.
A huge number of low cost flights from the UK, cheap meals in fantastic local fish restaurants and a choice of full-on resorts to quiet hotels make Portugal's Algarve a wonderful option for an affordable holiday in July, says TravelSupermarket's Bob Atkinson. There are huge wide Blue Flag accredited sandy beaches for long days by the sea and great biking and walking in the Monchique Mountains above the coast for those who like to get active. TravelSupermarket offers week-long holidays to the Algarve in July from just £201 per person.
For guaranteed hot weather, five-star hotels at an affordable price and a mix of culture and relaxation, look no further than Marrakesh in July. If you're looking to escape the sunshine for a few hours, head for the Majorelle Garden before moving on to the galleries, bars and restaurants in the new town. Lastminute.com offers holidays to Marrakech in July from just £136 per person for four days.
In Greece, which is suffering because of the country's continuing economic crisis, prices in tourist bars have dropped slightly than a year ago which means even greater savings. According to Debenhams Travel Money, a three-euro bottle of beer will cost Brits £2.16, compared with £2.43 in 2014. Corfu is the second largest of the Ionian Islands, boasting beautiful scenery, golden sands and bright blue sea. On the Beach offers a seven-night holiday in Corfu for £261 per person on a room-only basis, with flights from Stansted on 2 July.
A strong exchange rate makes a self-catering holiday in Italy a very affordable option and in Sicily villa rental prices tend to be lower during the first three weeks of July. You can also soak up the atmosphere at Palermo’s colourful Santa Rosalia festival (14 July). Choose from a large selection of Wish Sicily villas near the pretty fishing village of Scopello, close to Palermo, the beach and the main cultural sights of northwest Sicily. 10 per cent discounts are available at several villas including Villa delle Stelle where prices start at £320 per person per week (based on four sharing). Ryanair flights start at £140 per person.
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British holidaymakers book Thomson hotel in Croatia that's still being built
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