The UK's worst home phone provider
I think it's fair to say that the humble home phone has had its day, as many of us now opt for the convenience of mobile handsets to keep in touch instead.
That said we still need a landline to receive broadband in our homes (unless you live in a Virgin Media fibre optic area) so most internet bundles come with one as standard.
But which providers should you go for and which should you avoid? Well new complaints data from telecoms regulator Ofcom could help to steer you in the right direction.
Ofcom complaint figures
Ofcom has released new data revealing the operators which attracted themost complaints for over 2014:
Provider | Complaints per | Complaints per | Complaints per | Complaints per |
|---|---|---|---|---|
N/A | 0.27 | 0.30 | 0.33 | |
0.28 | 0.22 | 0.23 | 0.24 | |
N/A | 0.21 | 0.14 | 0.23 | |
0.23 | 0.17 | 0.16 | 0.15 | |
0.10 | 0.08 | 0.06 | 0.07 | |
0.07 | 0.06 | 0.06 | 0.06 | |
Industry Average | 0.18 | 0.14 | 0.13 | 0.14 |
The big plus with this year's results is that they include EE and the Post Office from Q2 onwards.
Up until then, TalkTalk led the way complaints-wise, with the most per thousand customers every quarter. Now EE has overtaken it by quite a margin, peaking at 0.33 in Q4. Complaints mainly concerned problems changing provider, fault, service and provision problems, and customer bills.
Compare home phone deals in your area with broadbandchoices.co.uk
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