Restaurant emails customer rude response by mistake

A Chinese restaurant has apologised to a customer after calling him a 'cheeky f****r in an email - which it then sent to him by accident.

Richard Moore, 28, was planning a pre-wedding dinner party for family and friends this coming weekend and thought the Twin Dynasty in Gravesend, Kent, might fit the bill.

He emailed the restaurant to ask whether he might be able to get a discount for his party of 12, but was told that unfortunately he couldn't.

Soon after, though, another email popped into Mr Moore's inbox: his original request, with the added note: "What do you think of this cheeky f****r?".

"I asked if there was any offers or group discounts but they replied to say there wasn't. Our plan was to go anyway but then I received this other email," Mr Moore tells Kent Online.

"I was completely shocked. I've told friends, who have said they are disgusted by it all. I certainly won't be eating there."

It appears that the sender meant to forward Mr Moore's email to somebody else, but hit 'reply' by mistake instead.

However, restaurant director Nick Byram claims the email was indeed intended for someone else, but was on a completely different topic. "In no way does this relate to any prior emails," he says.

Mr Moore is sceptical.

"How does this not relate to any prior emails? You obviously pressed reply instead of forwaard calling me a cheeky f****r to one of your friends or colleagues," he wrote back to Mr Byram. "This directly relates to a prior email."

Above: Richard Moore posted this review on Facebook, referencing the email incident

That 'forward' button, certainly, is fraught with dangers. Two years ago, receptionist Melanie Anderson fell foul of it when attempting to let her colleagues know that the sandwich van had arrived.

Unfortunately, she attached the message to a rather racy email to her boyfriend by mistake - and then forwarded the lot to everyone in the firm. It was all over Twitter within hours.

More seriously, in February this year, the University of St Andrews was forced to apologise for a similar email fail. Staff mistakenly sent a 'congratulations' email to hundreds of students who hadn't, in fact, been offered a place: 'human error compounded by technology' was blamed.

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