Aldi worker hailed for kindness to elderly customer

Emma Woollacott
Mr Trouesdale and the customer.
Mr Trouesdale and the customer.



A young Aldi worker has become an internet hero after he was snapped helping an elderly man home with his shopping.

Eighteen-year-old student Christian Trouesdale, who works in the Horwich store in Greater Manchester part-time, held the 95-year-old's hand and carried his shopping as he walked him back home.

The pair were spotted and photographed by 23-year-old fish and chip shop worker Samantha-Jayne Brady, who posted the picture on Facebook.

"He wasn't very agile, nor fast but Christian walked with him ever so patiently and slowly, chatted along with him and carried his bag for him," she wrote.

"It was a lovely thing to witness and they seemed to be having a good chit-chat along their way. High 5 to Aldi for letting him do this and high 5 to Christian from Aldi in Horwich for his selfless, thoughtful & caring gesture!"

The post has now been liked by more than 273,000 people and received over 70,000 shares.
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Mr Trouesdale says he became concerned about the elderly shopper as the wind was strong, and asked his manager if he could offer to help.

"He said that was the right thing to do, so I did. Then when the gentleman came in a week later, he asked for me and asked if I would do it again and I was very happy to," he told the Bolton News.

"We had a good chat about everything from the general election to the history of Horwich - he knew lots about everything."

He added: "It is very strange, because this is just something I would normally do; my parents have raised me to treat other people like you want to be treated yourself."

A couple of months ago, Aldi was rated in a Which? poll as the second best supermarket in the UK, beaten only by Waitrose. However, this was largely on the basis of its pricing, and it was one of the worst-rated when it came to customer service.

However, a separate survey of UK businesses by specialist consultancy Nunwood placed Aldi in 15th place for customer service - alead of Lidl, Asda and Tesco.

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