The Fixer: E.On supply problem solved

Have you been left out of pocket due to poor service or sharp practice? Do you have a money problem that won't go away?

It can seem impossible to get a fair result when you are battling a financial issue alone. But never fear! The AOL Money Fixer is here to help.

Dear Fixer,

When I knew I would be moving into a new home with my son, I contacted E.On to give them a meter reading and let them know that I needed to have the prepayment gas meter reset and a new gas card sent out.

I was told a new card was on its way, but as I still had not received one several days later - meaning the property was without heating or hot water - I called E.On again and was given a code to give to the local newsagent.

The idea was that this code would clear the £100 debt left on the meter by the previous tenant and would mean the newsagent could give me a card.

However, the code did not work and I had to call the company several more times before an engineer eventually come round to fit a new meter with £10 of emergency credit.

I was promised at that point that a card would arrive in the post the next day. When no card arrived, I called the company again because the emergency credit on the meter was about to run out and was told that I could go to the local newsagent and pick up a card.

This time it worked, and I was able to put credit on the meter. However, the whole experience has been extremely stressful. Can you help me get some compensation?

T Parry, Tring

Dear Ms Parry,

E.On agrees that the service you received was unsatisfactory and apologises for the inconvenience caused.

It has therefore sent you a cheque for £70 to compensate you for the problems you have experienced over the past couple of weeks.

The company said: "We are truly sorry for the inconvenience to Ms Tarry and as way of apology a cheque has now been sent as compensation."

The Fixer

Whatever your financial problem, write to themoneyfixer@aim.com and The AOL Money Fixer will get on the case.

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