Airline goes bust: UK passengers left with worthless tickets


Swedish airline Fly Olympic AB has folded, leaving hundreds of passengers including Brits with worthless tickets.

The airline, which only launched two weeks ago, operated flights from London to Africa via Sweden and Greece.

It has cancelled all its services and filed for bankruptcy.

Fly Olympic AB flew from Gatwick to Eritrea and Somalia via Stockholm and Athens. Bookings could be made via the popular website Skyscanner.

A statement on the airline's own website said: "The losses sustained were too great for a company of our size to survive.

"We had discussed with several investment groups over the last 10 days in a bid to save the company but unfortunately time ran out.

"All flights are cancelled and all reservations are therefore also cancelled."

The Civil Aviation Authority said the flights were not covered by its ATOL protection scheme, reports Travelmole.

Instead, it said passengers who booked directly with the airline via a credit or debit card should contact their card provider.

UK customers currently abroad are being advised to make alternative arrangements with other airlines.

Meanwhile, Russian travel company Labirint has left nearly 16,000 Russian tourists stranded following its collapse, believed to be related to the economic strains of the ongoing crisis in the Ukraine.

The airline flew tourists to popular holiday destinations including Bulgaria, Egypt and Tunisia.

Russia's national tourism agency has said that it is hoping to get everyone home by the end of the week.

Labirint is the fourth Russian tour operator to fold in the past three weeks, leaving more than 50,000 tourists stranded, reports the Daily Mail.

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Airline goes bust: UK passengers left with worthless tickets

Reviews on included this scathing comment: ‘Incredibly uncomfortable seats, poor food, rude staff who just wanted to get the meal service out of the way so they could stand at the rear of the plane and chat amongst themselves.’ Hopefully, the merger with British Airways will mean there's a hope for a rise in standards.

These less-than-glowing reviews on say it all: ‘…nothing could be as bad as EgyptAir. Dirty aircraft with disinterested crew. The toilets were filthy, food looked like leftovers from other airlines. The seating is exceptionally cramped and uncomfortable’ and ‘I find the staff on EgyptAir lazy and unprofessional.’ And apparently the seats aren’t cheap either!

Old planes and unexplained flight delays were among the common complaints about this Chinese airline. Customers alternately complained that flight attendants don’t speak English (although some praising the communication skills). Other comments included criticism of the poor quality of the food and service.

Oh dear, customers are not happy with their experience of this airline or its website. Shabby planes, flights being delayed, rescheduled or rerouted without notice or explanation. And the airline got the lowest score for its food. Altogether a big thumbs down from reviewers.

Chinese air travel isn’t coming off well according to Zagat findings. Customer comments on on this airline’s service included: ‘…poor food, warm drinks, inadequate English language skills of crew (including nonsensical inflight announcements), non-reclining seats… All in all, quite an unpleasant series of flights’ and ‘Be careful to check and re-check your booking, as flight times can (and did) change without notice. You can miss your flight very easily.’

Described by one reviewer as ‘the airline from hell’, you’d be forgiven for giving it a wide berth unless it ups its game considerably! Reviews included: ‘First, the airline could not fine my reservation… then they determined that "someone" had canceled it in spite of my confirming it on their website’; ‘The worst thing was the attitude of US airways staff and the lies they told us. I wouldn't touch them again with a barge pole’ and ‘Most of the staff are rude and unfriendly… All in all a terrible experience. Never again.’

It was the terminal at the airport that came in for most criticism here. Customers commented on the poor bus transfer to the gate and unfriendly staff. Another criticism was that the elderly and passengers with children weren’t properly catered for. And one reviewer said the pilot announced: 'Sorry, we do not fly today. The plane is broken'.

The general stampede for unallocated seats was a common criticism for easyJet. One customer complained: ‘It would cost the easyJet computer nothing to allocate seats and alleviate the impression one is fighting for a place on a bus that may be overfull’; another said: ‘My biggest concern was the feeling of chaos inboard. The safety demo audio was played at a very low volume, and people were speaking on their mobile phones during the safety demonstration, cabin crew seemingly not giving a damn.’ Other complaints include overbooked flights and disorganised service...

Lack of food on international flights, a poorly kept plane and bad service generally were all at the heart of the complaints by travellers. TOne passenger pulled no punches with the comment: ‘My trip from Lima, Peru to Boston was the biggest nightmare of my life next to getting all four of my wisdom teeth pulled while conscious’; another, commenting on the policy of charging for hand luggage, said: ‘Robbing people as they board your airplane should really help your already abysmal tardy departure record…’ and a third summed up with: ‘They charge for everything, their agents are rude, and the flights are overbooked, late, not that clean, and just an awful experience.’  Biggest gripe of all was the charges the airline makes for hand luggage.

It was not hard to find reviewers with a poor opinion of the budget airline. An overriding impression was one of being ripped off.  As one customer commented: ‘I've concluded that Ryanair is nothing but a great big social experiment to see how arrogant an airline can get and how low customer service can be pushed before the said airline starts to lose money….We keep coming back to this horrid airline with its miserable service in hope that we'll save a Euro or two. Reality is that we probably end up spending more money than we would have if we opted for a better airline’, while delivered a damning verdict: ‘They have to be the most customer unfriendly company I have come across. Dirty plane when we eventually got on, tired looking and dishevelled cabin crew. What more can I say - a shocking experience that I never wish to repeat.’


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Airline goes bust: UK passengers left with worthless tickets

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When you're on a long (and pricey) trans-Atlantic flight, the one thing you don't want to happen is for the plane to run out of toilet paper. Unlucky for passengers on a United Airlines flight from London to San Francisco in June 2013, the toilets ran low on tissue after the airline forgot to restock its supply. The passengers were forced to use cocktail napkins instead of loo paper when nature called and were allegedly told to use what they had brought on board for the 10-hour flight. That's one way for an airline to find itself deep in poo!

We all hate flight delays and even a few hours can leave us peeved, but holidaymakers on a Monarch Airlines plane from Tenerife were stranded on the Canary Island for a whopping 50 hours in August 2012 when their plane suffered a fault. The crew discovered a problem with the door hatch and asked passengers to get off the plane and wait for three hours. They then spent another hour on the plane before being put up in a hotel. A replacement plane eventually flew them to Birmingham.

When a pilot accidentally locked himself in the toilet of a New York-bound flight in 2011, he ended up causing a mid-air 'terror' panic too. When a well-meaning passenger heard the pilot trying to get out of the loo, he offered to help. The pilot asked the man to go to the cockpit and inform the crew of the situation, but the co-pilot was completed spooked by the man's "thick Middle Eastern" accent and refused to let him in, calling a state of emergency. Fighter planes were alerted at the arrival airport and the co-pilot was told to "just get on the ground". When he managed to break out of the toilet the pilot assured air traffic control that there was no threat. But the FBI still waited to meet the plane when it landed and spoke to the poor passenger who just wanted to help.

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