Customers complain about 'sneaky' insurance fees

Emma Woollacott
car vehicle automobile insurance policy form car insurance
car vehicle automobile insurance policy form car insurance

Two thirds of people say that insurance and other financial services companies are bamboozling them with hidden charges.

A survey from Which? finds that almost half the population has paid a fee or charge on a financial product or service in the last year. And 68% of these say that separate fees or charges were used to trick people into thinking that the cost is lower than it is.