Consumers 'unclear over rights'

Press Association
Millions of consumers have lost money because they do not understand their rights
Millions of consumers have lost money because they do not understand their rights

%VIRTUAL-SkimlinksPromo%Millions of consumers have lost money because they do not understand their rights, while many say they remain silent because they feel embarrassed or intimidated, a survey suggests.

Almost two fifths of consumers (38%) are unsure about their rights and 36% say they do not know them well, while just 4% claim to be "truly confident", the poll for uSwitch found.