Consumers 'unclear over rights'
%VIRTUAL-SkimlinksPromo%Millions of consumers have lost money because they do not understand their rights, while many say they remain silent because they feel embarrassed or intimidated, a survey suggests.
Almost two fifths of consumers (38%) are unsure about their rights and 36% say they do not know them well, while just 4% claim to be "truly confident", the poll for uSwitch found.