Hospitals to get bonuses if patients are satisfied

Sarah Coles
Emergency sign on open doors pointing ER rooms of a hospital.
Emergency sign on open doors pointing ER rooms of a hospital.

The new chief executive of the NHS has unveiled his vision for the organisation over the next five years. In among the announcements was a plan to tie the amount of money each hospital is given to the quality of care they provide. There will be a number of ways of measuring 'quality', but significant emphasis is likely to be given to feedback from patients.

So are financial incentives the right way to encourage better care?