Customers won't call rip-off 0845 banks

Chris Wheal

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clock and man on phone
clock and man on phone

More than four out five Brits (82%) avoid calling banks, insurers, utility firms and other service providers because of high call charges and nearly half (44%) have been stung with a high bill after a phone call.

Almost three-quarters (73%) of people left waiting on the phone to a service provider said they would hang-up knowing they were being charged a high-rate for the phone call. Others would hang-up and contact the company through free alternatives, such as email or via social media (39%).