Mobile phone firms 'fail customers'

Press Association
hands holding smart phones...
hands holding smart phones...

%VIRTUAL-SkimlinksPromo%Citizens Advice has called on the mobile phone industry to do more to prevent shock bills, saying companies are "hanging customers out to dry".

The advisory service said 28,000 issues relating to mobile phones and contracts were reported last year and a further 102,000 people sought help online, with complaints including shock bills, phantom charges and billing errors.