Cadbury named UK's happiest brand

Embargoed to 0001 Wednesday March 5File photo dated 09/11/09 of a closeup of a Cadbury logo in a bar of Dairy Milk chocolate as Cadbury has been voted the UK's happiest brand, followed by British toilet roll company Andrex and search engine Google. PRESS ASSOCIATION Photo. Issue date: Wednesday March 5, 2014. Fairy detergents and Nivea took fourth and fifth place, followed by YouTube and Amazon, while Mars, Walkers and Heinz completed the top 10, the poll for advertising agency Isobel found. Meanwhile, the bottom 10 of the 100-strong ranking was littered with political parties, banks and the airline Ryanair. See PA story CONSUMER Happy. Photo credit should read: Dominic Lipinski/PA Wire

%VIRTUAL-SkimlinksPromo%Cadbury has been voted the UK's happiest brand, followed by British toilet roll company Andrex and search engine Google.

Fairy detergents and Nivea took fourth and fifth place, followed by YouTube and Amazon, while Mars, Walkers and Heinz completed the top 10, the poll for advertising agency Isobel found.
Meanwhile, the bottom 10 of the 100-strong ranking was littered with political parties, banks and the airline Ryanair.

The survey asked consumers to identify brands they thought were optimistic or pessimistic, playful or boring, happy or sad and whether or not they were trustworthy and generous.

The study also measured respondents' speed of reply to questions to gauge an emotional or subconscious response.

While YouTube was identified as one of the UK's happiest brands, fellow social media giants Facebook and Twitter only made 72nd and 74th place respectively.

British Airways was voted the UK's most trusted airline but Virgin Atlantic was the happiest, in 29th place, while Ryanair in 97th place was above only the Conservatives, RBS and the Liberal Democrats.

Northern Ireland, Scotland and Wales voted differently for the happiest brand, choosing Amazon, Cadbury and Nutella respectively.

Isobel planning partner Steve Hastings said: "We believe if we can connect a brand to a feeling of personal happiness, in however small a way, then that brand will have a stronger emotional connection within the consumer and stronger place in his or her long-term memory.

"And so that brand will be better liked, better recalled and chosen more often. So a happy brand will be a successful brand."

He added: "Political parties are not usually intrinsically happy units and their low score here reflects that. Party politics are losing relevance for many as they become less central to our sense of identity.

"Despite much advertising aimed at the emotions, the banks are all in the bottom quarter of the ranking, with only around 33% of respondents believing they are trustworthy. Perhaps there is an opportunity for a brave brand here."

The top 10 happiest brands according to the Isobel index are:

1. Cadbury
2. Andrex
3. Google
4. Fairy
5. Nivea
6. YouTube
7. Amazon
8. Mars
9. Walkers
10. Heinz

:: Cog Research surveyed 1,250 UK adults online in December.

10 PHOTOS
10 tricks supermarkets use to get you to spend more
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Cadbury named UK's happiest brand
The subtle manipulation starts as soon as you enter the store when you are assailed by the smell of flowers and fresh bread, which are often placed near the door. The smell is intended to put you in a good mood and to get your salivary glands working. You are also more likely to pick up these higher-ticket items when your cart is empty.

Similarly, fresh produce like fruit and vegetables (one of the most profitable sections at the supermarket) is also usually at the front because the bright colours are more likely to lift your mood than bland cartons and cans. Mist is sometimes sprayed on the fruit and veg to make them look fresh but can actually make them rot faster. 

Supermarkets do their best to spread staples far apart to force shoppers to walk through the whole store and lead them into temptation (meat in the back right hand corner, dairy in the back left hand corner).

(Industry experts claim that this is for logistical reasons. Milk needs to be refrigerated straight away and the lorries unload at the back. That does not explain why other staples like eggs are at the back.)

In most stores customers move from right to left. Some speculate this is because in many countries, including the US, people drive on the right. Also, most people tend to be right-handed so this feels more natural. "It is the left hand that pushes the cart, and the right hand that is our grabbing hand," says Underhill. Due to this flow, the things you are most likely to purchase tend to be on the right hand aisle while promotions on the left are designed to help shift the less popular goods.

Pricier items are placed at eye height. The cereal aisle is a good example, where healthier cereal is at the top, big bags of oats and other bargain cereals are generally on the bottom shelf and more expensive, big-name brands are at eye level – easy to see and reach. Some items are deliberately placed at children's eye height, such as highly-advertised cereals.
You cannot assume that items on sale at the end of an aisle are a good deal. Those endcaps are sold specifically to companies trying to promote a product, observes Underhill, consumer expert and author of What Women Want: The Science of Female Shopping.

The music you hear is not just a random playlist. Dubbed 'Muzak,' it is carefully selected by an 'audio architect' who has analysed the store's demographic.
Douglas Rushkoff, author of Coercion: Why we listen to what they say (1999), says grocery shoppers respond best to Muzak that has a slower tempo, making a whopping 38% more purchases when it is played overhead. By contrast, fast-food restaurants use Muzak that has a higher number of beats per minute to increase the rate at which a person chews.
There are 74 Muzak programmes in 10 categories, ranging from indie rock to hip-hop and classical, which are mapped out in 15-minute cycles that rise and fall in intensity using a technique known as 'stimulus progression,' writes Martin Lindstrom, marketing consultant and author of Brandwashed: Tricks Companies Use to Manipulate Our Minds and Persuade Us to Buy.

Shopping carts are getting bigger because research shows that consumers buy more when they can fit more in the cart. Multi-packs are also getting bigger, because the more people buy, the more they tend to consume. If you used to buy a six-pack of coke and drink six cans a week but now buy a 12-pack because that's the new standard size, you're probably going to start drinking 12 cans a week, Jeff Weidauer, former supermarket executive and vice president of marketing for retail services firm Vestcom, told Reader's Digest.
Customers think that when they buy in bulk, they get a better deal. But that's not always the case. Work it out yourself, and only buy as much food as you can eat before it goes off.
Supermarket pricing is often described as a "dark art". Are offers like 'Was £3, Now £2' or 'Half Price' genuine? In Britain, supermarkets have been caught out on putting up prices shortly before discounting them heavily. The Office of Fair Trading clamped down on 'yo-yo pricing' and eight major supermarkets (Aldi, Co-Op, Lidl, Marks and Spencer, Morrisons,Sainsbury's, Tesco and Waitrose) signed up to a set of principles drawn up by the watchdog in late 2012. The principles also say that pre-printed value claims such as 'Bigger Pack, Better Value' must be true.

However even with those principles, the question is whether products were ever priced realistically.
Two for one offers are a money illusion, as you may end up buying more than you need. The Office for National Statistics does not include two for one offers in its inflation numbers on the grounds that they are not a genuine discount, as consumers may not have wanted the second item.

Another well-practised trick is to make promotions very specific and put the sign next to a full-price item. Often customers get confused and end up grabbing the wrong item.

Lindstrom says the average consumer tends to remember the price of only four items: Milk, bread, bananas, and eggs. They often don't have the faintest idea whether they are getting a good deal or not. But the bulk of what shoppers buy they buy every week. So if you are really methodical and keep your old receipts, you would know when something is on sale and stock up then.
If you have a store loyalty card, supermarkets track your spending and send you targeted vouchers through the post to remind you to shop and purchase certain brands. This can work in your favour if you were going to buy them anyway, but might prompt you to buy something you didn't really want or need.
Watch out for 'speed bumps' of goods that go together – for example seasonal displays such as a bunch of Halloween-themed items - in aisles or at entrances. Sample stations along with recipes also slow you down and give you a taste of new products or lesser-known foods such as kale. Mobile displays, LED lighting, floor graphics, ceiling hangers or digital or video marketing are other common marketing tricks.
Chocolates and other sweets have long adorned checkout counters where bored kids are nagging their parents to buy them a treat. Supermarkets have come under pressure from the government to move chocolate away from checkouts and some have responded. Lidl has justbanned sweets and chocolate bars from the checkout of its 600 UK stores and vowed to replace them with dried fruit and oatcakes.

Sainsbury's has a policy of no confectionery next to checkouts in its supermarkets, but not in smaller convenience stores, similarly to Tesco.
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