Scottish hotel owner lashes out at Tripadvisor reviewer

Alex Scrivenor, owner of The Crags Hotel in Callander, Scotland, (Feb 26) who has hit back at accusations on the website Trip Advisor.  See SWNS story SWREVIEW; An outraged B&B owner hit back at problem guests who left a bad review on TripAdvisor with his own Basil Fawlty-style rant. Alex Scrivenor [corr] saw red when a disgruntled couple described a 'nightmare' stay at his Crags Hotel. He accused them of getting drunk, threatening other guests, damaging a wall, and failing to pay their £400 after they were removed by police. His tirade has now gone viral - despite being removed from the website yesterday (Wed).

The owner of a bed and breakfast in Callader in Scotland has posted a furious rant on Tripadvisor, in response to negative comments from a guest.
Alex Scrivenor, the owner of the Crags Hotel near Loch Lomond, received a negative review on the website, saying it was the traveller's 'worst experience ever'; and he responded with fury.

In an exchange that has since been removed from the site, he accused the guests of being drunk, saying they had damaged the room, had drunkenly abused guests and left without paying their bill.

Among the more startling comments were: "My doctor has told me that I must control my anger levels... he has told me that I must visualise my anger as a wicked demon that lives in a deep dark pit, and there the demon must stay. Instead of giving free reign to my anger, I have been attempting to be more understanding."

"Do you know what... I think my empathy jet is flying on vapours!!! I think 'Mr understanding guy' has just been told to pack his bags and leave the building... escorted by the police."

The Daily Mail reports that he concluded that the review had "set my therapy back some six months," and that "You have stripped me of my greatest strength... my compassion... I will be, forever, a 'Basil'.

Interestingly, aside from this rant, the hotel's reviews are overwhelmingly positive, with almost half of people rating it as excellent and a third as very good. Recent reviews also highlight the friendly staff including comments such as "Owners and staff very friendly and made us feel very welcome" and "the staff were the gem in the crown". So it seems that the 'wicked demon' doesn't often emerge from that 'deep dark pit'. It's just surprising that it did so in such a public way.

Scrivenor is not the first person to raise eyebrows with their frank approach to Trip Advisor. In January, the manager of the Georgian House in Glasgow hit the headlines after she responded to complaints abut service, cleanliness and standards at the hotel with the phrase: "Honestly what do you expect. You pay little you get cheap. We are a budget hotel. Get real."

In reply to another complaint about the breakfast she posted: "If you want a good breakfast go to the Hilton and pay £100 a night." The hotel owner said that the staff member had been sacked for their comments and their behaviour.

You know you've booked the wrong hotel when...
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Scottish hotel owner lashes out at Tripadvisor reviewer

Hen and stag dos are great when you're actually on them, but for innocent bystanders caught in the vortex, they can be a living nightmare. A guest at the Andalucia Plaza hotel in Marbella described on TripAdvisor 'drunk men, shouting, swearing and shameful behaviour. The security guard dragged one male away after he was waving his little friend around at the pool side cafe.' It's enough to put you off your chorizo boccadillo. Avoid.

Worse still, a hell-raiser like Charlie Sheen on the same floor could cause you a sleepless night. At a 2010 visit to the Plaza Hotel, he hit the headlines for going on a drink-and-drug fuelled rampage involving a porn star and a trashed hotel room... Nice.

For some of us (especially those of us escaping from our children), a night in a hotel is the only chance we get for a good night's sleep, so it's annoying enough to be disturbed by any noise, but when you're being kept awake by sounds of screaming and/or gunshots, it's definitely time for an early check-out. One hapless traveller staying in a US hotel was woken by the sound of voices screaming 'Open that exit! Open that exit!'. She gathered her things and fled, only to find a class of flight attendants practising emergency drills in the corridor.

Organised murder mystery weekends at country house hotels are one thing, but when you turn up at a remote hotel and the manager proudly tells you about the famous ghost that haunts the premises, you might want to pack your bags. Although, according to paranormal (and we'll leave it to you to decide how reliable a source of information that is), there's a hotel in Amersham in Buckinghamshire where the ghost of an old maid will actually pack your bags for you...

Ah, the wonders of Photoshop... Many an innocent traveller has been lured into booking in to a stunning new hotel based on pictures that have conveniently erased all traces of the cranes and diggers which still surround it. One such guest recently stayed at the Ganjeli Plaza Hotel in Baku, Azerbaijan (of recent Eurovision fame) to find it 'still being built, complete with drilling at odd hours' and 'terrifying electrics'. Our top tip? Check out Google Earth to see how it really looks.

Obviously, we don't mean actual limbs (although this would, without doubt, be an indicator of a bad hotel), but when you can tell the previous guest's hair colour, nail length and type of contact lens from physical clues left in the room, leave. And don't get us started on hair. There are things that are meant to be hairy: cute dogs, Tom Jones' chest, Highland cows... and then there are things that just shouldn't. The bar of soap in your hotel bathroom is one of them.

I once stayed in a five star hotel in India to find a massive (small dog-sized) rat crouching behind my pillow. The fact that the complimentary fruit and chocolates had been nibbled by someone other than me should have been a warning. Eventually, housekeeping caught the gigantic rodent, but it didn't make for a great night's sleep.

It tells you a lot about a hotel's clientele when the establishment has obviously learnt by experience that anything not nailed down will be nicked. Like that they're probably more used to the environs of a prison cell than a hotel room. But even the best hotels are susceptible to the klepto customers - The Scotsman in Edinburgh reports clocks off the wall and coffee makers going walkabout...

Staying in the same hotel as both Rihanna and Justin Beiber (who recently stayed in the same hotel in Sydney) may sound like a pretty thrilling prospect if you're a teenage girl or boy, but for the average guest sharing a roof with a huge celebrity, it just means manic security, hassled staff, crowds of screaming press and pre-pubescents - and the certain knowledge that someone else has bagged the best rooms.

When you arrive and the leering receptionist asks you how many hours you'd like the room for, you can be pretty sure it's not the classiest hotel in the area.

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