Rail passengers unaware of payouts

Press Association
High angle view of passengers boarding a commuter train
High angle view of passengers boarding a commuter train

%VIRTUAL-SkimlinksPromo%More than three-quarters of train passengers are unaware of their compensation and refund rights when trains are delayed or cancelled, according to a report by rail regulators.


A survey and study groups revealed over 75% of rail passengers "do not know very much" or "nothing at all" about what they are entitled to when services are disrupted.