Watchdog urges full Big Six inquiry

Updated

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Npower bill
Npower bill

Regulators should refer the "broken" energy market for a full competition inquiry after figures showed the Big Six companies received more than 5.5 million complaints last year, watchdog Which? has said.

The consumer group said the Office of Fair Trading and Ofgem should refer the market to the Competition and Markets Authority for investigation into whether competition was working for consumers and how it could be increased to deliver trust, transparency and fair prices.

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