BT fined for directory enquiries rip off

Sarah Coles
Victim of the rip off
Victim of the rip off

BT has been ordered to refund customers, after it emerged some had run up huge bills because they had no idea they were being charged £2.39 a minute by the 118 500 enquiries line.

So how did they end up paying so much, and what can you do if you were hit by these charges?%VIRTUAL-SkimlinksPromo%