Ryanair halves excess baggage fees

Ryanair profits plunge in first quarter

%VIRTUAL-SkimlinksPromo%In another move to clean up its act, Ryanair has halved excess baggage costs.
In an attempt to lure in more customers, Ryanair has halved its excess baggage fee to £10 a kilo just in time for Christmas.

The budget airline recently announced a raft of changes including improvements to the way it treats customers after it received a deluge of complaints.

The "early Christmas present" from chief executive Michael O'Leary is just one of a number of new measures for the company.

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Cheaper excess baggage fees

Ryanair's baggage charge reduction puts it in line with easyJet, its biggest rival, which also charges £10 per kilo for excess baggage at the airport.

Here's what the various airlines charge for excess hold luggage.
AirlineExcess fee per kg
Thomson£13 shorthaul, £10 longhaul
Aer Lingus£12 shorthaul, £65 longhaul

In September I reported on the changes going on at Ryanair which began with it targeting business customers.

The airline is revamping its image and changes include a redesigned website, 24-hour grace periods for minor booking errors, quiet flights before 8am and after 9pm and allocated seating from 1st February.

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Cut the cost of using a budget airline

Budget airlines charge for just about anything from credit card fees and checking in at the airport to priority boarding and the food on board.

But with a little forward planning you can avoid paying over the odds for taking a budget flight.

Flying with just hand luggage is one of the easiest ways to knock off a few pounds, but if you're doing this make sure your bag meets the airline's size and weight restrictions. Before you pay for the flight, check the fees involved as most airlines will charge extra if you're paying with a credit card.

Read How to beat sneaky budget airline charges

Is Ryanair's reputation improving?

The revamp from Ryanair is good news for customers. Not only is it improving its own services, but this will also put pressure on competing airlines to up their game.

But one of the key complaints from Ryanair customers is the lack of customer service from staff at the airline. This is a major flaw and at the moment the company hasn't come up with a way to correct this problem.

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Ryanair halves excess baggage fees

If you are a victim of a strike, or any other event beyond the airline's control (including ash clouds!), they must offer you a refund (in which case it's up to you to find a way home) or an alternative flight. While you are waiting for the flight you have the right to food and refreshment and accommodation.

If you are on a package holiday, your tour operator is entirely responsible for looking after you until you get back to the UK.

This is more likely to happen due to the financial crisis, but in some situations you are covered. 

If you pay by credit card and it's over £100, you'll get a refund from the card company. 

Your travel insurance may well cover you too, but check before you go.  

Talk to the airline, and if it is temporarily misplaced they should arrange for it to be sent to your accommodation, and you should be either given cash to cover the essentials in the interim.

If it's completely lost you must wait 21 days and then make a claim for compensation. If you are travelling as part of a package you can claim costs from your operator.

If you are travelling within the EU you need an EHIC card, which gives you access to public healthcare. However, this won't necessarily be free, and if you need extra services such as accommodation for a carer, a helicopter home or a delayed flight, you could end up seriously out of pocket.

The only protection that will guarantee you will be looked after without running up a horrendous debt is by having travel insurance - which often covers up to £10 million of costs.

The most common form of theft is pick-pocketing, followed by theft from a car and bag snatching. Meanwhile, 752,000 of those surveyed had items stolen from their hotel room or villa.

If you have anything stolen, your only protection is insurance. You need to tell the local police immediately and get a crime reference for your travel insurer.


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