Npower sorry for service complaints

Press Association
npower in India
npower in India

Gas and electricity supplier npower has written to millions of customers to apologise after what was described by regulator Ofgem as a "serious deterioration" in customer service levels.

The German-owned energy giant admitted that a glitch resulted in a number of bills and statements failing to go out on time, direct debit payments not being set up properly and some customer accounts having problems being started.