Npower sees surge in complaints

Soaring prices and poor customer service have contributed to a surge in complaints from customers - with npower receiving a higher rate of customer dissatisfaction than any other "big six" company.

Latest research compiled by Consumer Futures, which represents consumers in regulated markets, said npower had 202.5 complaints per 100,000, compared with 38.3 per 100,000 for SSE, the lowest of the main energy providers, from the period April to June 2013.
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