Line contract get-out highlighted

Press Association
Woman on phone
Woman on phone

Consumers should be allowed to leave their landline, broadband or mobile contract without penalty if their provider increases their monthly deal, Ofcom has announced.

The communications regulator said it was likely to regard any increase to a recurring monthly charge in a fixed-term contract as "materially detrimental" to consumers, and said providers should give at least 30 days' notice of any price rise and allow customers to leave without penalty.