Which are the best and worst online shops?

Emma Woollacott

B&Q is the UK's least-liked online shop, according to a Which? survey, thanks to a hard-to-navigate website and poor customer service.

The DIY chain scored just 55 percent for customer satisfaction. It bumped PC World, last year's most unpopular online store, from bottom place - but only just, with PC World still scoring just 56 percent. Third from bottom was WH Smith, with a score of 59 percent.