Woman's anger as holiday company refuse refund after husband's death

A woman has expressed her anger and disbelief after Thomas Cook and the Co-Op refused to refund her holiday following the death of her husband.

Margo Briggs, 71, was due to enjoy a week in the Turkish resort of Marmaris with her husband, Keith. But just a week before they were set to jet off, he collapsed and died.

Keith had been suffering with heart problems, and the couple were looking forward to a relaxing break after his health scares. But he awoke on Saturday morning (5 October) with breathing problems and later died at Hull Royal Infirmary.

He delayed booking travel insurance for the holiday, which would have started on Monday 14 October, has he had been advised a scheduled hospital appointment would push up the cost.

He had planned to buy the policy on Monday 7 October, two days after his death.

Margo told This Is Hull and East Riding: "I wasn't very happy. He couldn't help dying, could he? It was the last thing I wanted to be worrying about. I was very upset. I don't think much to the travel agent. It's a bit heartless."

Her brother also expressed his disbelief that the £800 would not be refunded, suggesting that rules surely could be bent "now and again".

A spokesman for The Co-operative Travel told the Hull Daily Mail: "We were very sorry to hear about Mrs Briggs's sad loss, our sincere condolences to her and her family. We always stress the importance of travel insurance to our customers at the time of booking – online or in store – but unfortunately, as the Briggs's hadn't taken out any form of travel insurance, normal booking conditions mean 100 per cent cancellation charges apply despite the tragic circumstance."

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