Mobile bill for £1,118 for five minute film download

Sarah Coles
jetting on holiday
jetting on holiday

Stacey Withers, a 25-year-old dental nurse, was only trying to cheer up her poorly three-year old. Joel had developed an ear infection on the flight to Turkey and in an effort to make him happy, she downloaded a film.

She knew it wouldn't be cheap, but she was astonished when the £1,118 bill arrived.