Pop music helping council callers

AOL Money Staff

Yesteryear chart-toppers such as the Lighthouse Family, Abba and Billy Ocean have been credited with improving customer satisfaction levels at a local authority - after bosses decided to swap hold music for taxpayer-funded pop tunes.

Lincolnshire County Council said the number of people who hang up while on hold has more than halved since piping commercial tracks down the telephone to those in the queue.