The queen of complaints - and how she does it

Ingrid Stone, a 40 year old writer and blogger from North London, has been called 'Britain's Biggest Moaner', and 'The Queen of Complaints". She prefers to go by the name on her blog 'The Dissatisfied Woman'. However, she is happy to accept that she has written an impressive number of letters of complaint, with exceptionally good results.

So just how successful is her complaining, and what is the secret to getting companies to take action?
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