SWT 'least popular train company'

South Western TrainsAnalysis of angry comments on Twitter by rail passengers has suggested that the least popular train company was South West Trains (SWT).

SWT had the largest percentage of outright complaints from the tweets from its customers according to a survey of 92,000 tweets by social media monitoring company Brandwatch.
SWT, which operates trains from London's Waterloo station to Surrey, Hampshire and Dorset, attracted 44% of all the tweets studied, with 36% of the SWT tweets being outright complaints.

The next least popular company, according to tweets, was First Great Western, followed by Southeastern.

The company with the most positive number of tweets was East Coast.

Overall, 29,000 tweets were negative, with only 5% being positive.

The top five complaints were late-running trains, no air conditioning, broken down trains, being late for work and the rush-hour crush.

Joel Windels, lead community manager for Brandwatch said: "It's no surprise that people love to moan about public transport in Britain. It's up there with the weather as one of the things we like to grumble about most.

"However, it's interesting to look at more specific issues that are causing these complaints, and how these differ between each operator. It may be unfair to label all train companies as woefully unhelpful, but by benchmarking each against its competitors, we can see which ones are managing to pacify commuters most."

A spokesperson for the South West Trains-Network Rail Alliance said: "We run the busiest franchise in the UK and one of the busiest train companies in Europe, carrying almost 210 million passengers a year. The volume and amount of communication from our customers reflects that.

"We are already responding to many of the issues raised by our passengers - such as overcrowding, disruption and information provision - with hundreds of millions of pounds of investment in extra train carriages, infrastructure improvements and customer communications.

"Passenger satisfaction remains at a high level and figures for 2012-13 published by the Office of Rail Regulation show that SWT has the fourth lowest complaint rate of the 19 franchised train companies in the UK.

"It is impossible to compare the performance of companies which have a largely long-distance leisure customer base with those which have a high proportion of commuters."

10 of the biggest consumer rip-offs
See Gallery
SWT 'least popular train company'

Using a mobile phone to make and receive calls, send texts and browse the web while abroad can be extremely costly – especially if you are travelling outside the European Union (EU), where calls can cost up to 10 times as much as at home.

To avoid high charges, Carphone Warehouse suggests tourists ensure a data cap is in place, use applications to check data usage, turn off 'data roaming', avoid data-intensive applications such as Google Maps and YouTube and use wi-fi spots to update social networking sites.

Payment Protection Insurance (PPI) is supposed to help people to continue meeting their loan, mortgage or credit card repayments if they fall ill or lose their jobs. However, policies are often over-priced, riddled with exclusions and sold to people who could not make a claim if they needed to.

At one point, sale of this cover - which was often included automatically in loan repayments - was estimated to boost the banks' profits by up to £5 billion a year.
Now, though, consumers who were mis-sold PPI can fight back by complaining to the bank or lender concerned and taking their case to the Financial Ombudsman Service (08000 234567) should the response prove unsatisfactory.

It could be you, but let's face it, it probably won't be. In fact, buying a ticket for the Lotto only gives you a 1 in 13.9 million chance of winning the jackpot.

With odds like that, you would almost certainly be better off hanging on to your cash and saving it in a high-interest account.

No-frills airlines such as EasyJet may promote rock-bottom prices on their websites. But the overall fare you pay can be surprisingly high once extras such as luggage and credit card payment fees have been added - a process known as drip pricing.

Taking one piece of hold baggage on a return EasyJet flight, for example, adds close to £20 to the cost of your flight, while paying by credit card increases the price by a further £10.
It may therefore be worth comparing the total cost with that of a flight with a standard airline such as British Airways.

Cash advances, which include cash withdrawals, are generally charged at a much higher rate of interest than standard purchases.

While the average credit card interest rate is around 17%, a typical cash withdrawal of £500, for example, is charged at more than 26%.
What's more, as the interest accrues from the date of the transaction, rather than the next payment date, costs will mount up even if you clear your balance in full with your next payment.

Supermarkets such as Tesco and Asda often run promotions under which you can, for example, get three products for the price of two.

However, it is only worth taking advantage of these deals if you will actually use the products. Otherwise, you are simply buying for the sake of it, which is a waste of your hard-earned cash.
To avoid paying over the odds, it is also worth checking the price per kilo to ensure that larger 'economy' packs really are cheaper than the smaller versions.

Buy a train ticket at the station on the day of travel and the price is likely to give you a shock - especially if you are travelling a long distance at a busy time of day.

However, you can cut the cost of train travel by 50% or more by going online and making the purchase beforehand - especially if you book 12 weeks in advance, which is when the cheapest tickets are on sale.
Other ways to reduce the price you pay include avoiding peak times and taking advantage of so-called carnet tickets, which allow you to buy, for example, 12 journeys for the price of 10.

Most High Street banks offer packaged accounts that come with monthly fees ranging from £6.50 up to as much as £40, with a typical account charging about £15 per month.

Various benefits, such as travel insurance and mobile phone insurance, are offered in return for this fee. But whether or not it is worth paying for them depends on your individual circumstances.
Before signing up, it is therefore essential to check that you will make use of enough of the benefits, and that you cannot get them for less elsewhere.

Overseas money transfers or travel money purchases attract the same high rate of interest as credit card cash withdrawals.

Worse still, most credit cards – and debit cards – also charge you a foreign loading fee if you use them to make purchases while abroad.
You can, however, avoid these charges by using a Saga Platinum or Nationwide Building Society credit card.

Numbers starting 0871 cost 10p or more from a landline, while those starting 09 can cost more than £1 a minute from a mobile phone.

And the operators of these high-cost phone lines, some of which are banks, often get a cut of the call charges.
Most 09 numbers are linked to scams and should therefore be avoided at all costs, while 0871 numbers can often be bypassed by searching for an alternative local rate numbers on the saynoto0870.com.

More stories
Read Full Story