Phone line callers charged £56m

AOL Money Staff
Man on phone
Man on phone

Higher rate Government phone lines cost callers £56 million last year and nearly half the bill was run up before customers even got through to speak to an adviser, the public spending watchdog has revealed.

The "eye-watering" costs are hitting the poorest and most vulnerable hard because they rely disproportionately on pay-as-you-go mobiles, which incur the highest charges, it was claimed.