PPI complaints handling criticised

Press Association
Updated
Shredded credit cards
Shredded credit cards

The chief financial ombudsman has criticised signs of bad practice in payment protection insurance (PPI) complaints handling procedures which add to "an atmosphere of universal suspicion and distrust" among consumers.

The Financial Ombudsman Service (FOS) said it is receiving around 2,000 new complaints a day about PPI and the insurance made up 83% of its caseload in the first quarter of this financial year.
%VIRTUAL-SkimlinksPromo%

Advertisement