Co-op ends £15 complaint guarantee

Press Association
Co-operative bank
Co-operative bank

Troubled Co-operative Bank is to scrap a guarantee which meant it paid out £15 to customers who complained that its products or services were not up to scratch.

The mutual, which has been dealing with a £1.5 billion hole in its banking arm, said the move is unrelated to its recent difficulties and customers will not be left any worse off if they need to make a complaint.