Bank admits PPI complaints 'issues'

Lloyds Banking Group has admitted "issues" with the handling of customers' payment protection insurance (PPI) complaints, after an investigation allegedly found that staff were told to ignore possible fraud.

An investigation by The Times claimed that contractors employed at the group's largest PPI complaint handling centre at Royal Mint Court in London were coached on how to forge information on customers' loan agreements and advised that most customers would drop their complaint if rejected the first time.
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